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Category Archive News

Why We Are Unable to Comment on Your Fitness for an Activity

Dear Patient,
We understand that you’re eager to participate in your chosen activity, and you may be seeking a declaration of fitness from us. However, there are a few reasons why we might not be able to provide this:
  1. Health and Safety Concerns : Our primary concern is your health and safety. Without comprehensive information about your medical history or current health status, we may not be able to confidently assess your fitness for the activity.  We are also not experts on the activity, to know what fitness level a person needs to be at to participate safely without risking your health.
  2. Professional Judgement : Based on our professional judgement, we might have concerns about your ability to safely engage in the activity. We want to ensure that any physical activity you undertake is appropriate for your health condition.
  3. Non-NHS Work : Providing declarations for activities like marathons or other physical events is often considered outside the scope of NHS work. As such, we are not obligated to provide these services, and we may choose not to engage in this type of work.
  4. Legal and Indemnity Considerations : The legal aspects of providing fitness declarations can be complex. We need to ensure that we are covered by our indemnity provider for this type of work, especially if it involves a fee.
We hope this explanation helps you understand our decision. Our main goal is to support your health and well-being.
Thank you.

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Appointment booking changes

FROM 27th JUNE 2024

Opening hours – Our phone lines will be open Mon – Fri from 8:30am-12:30pm
and then again from 2:00pm-6:00pm. Appointments can be booked through the
new telephone system, or via an econsult but not through the front reception
desk.

Triage system – In line with government guidance, we are launching a new
telephone-based triage system with appointments bookable on the day.
There will be no need for an 8.30am rush to the phone as appointments will be
released throughout the day in time order. All requests will be passed through
the triage clinician and appointments will be offered at the time of the call, if
deemed appropriate.
As appointments are released on the day please do not phone to request an
appointment if you are not available to attend that same day, unless you have
been asked to do so by a clinician.

Econsult – Patients will also be able to submit a request via econsult for both
clinical appointments or an admin query, such as results or fit notes. There will
be limited availability for econsults each day, but you will be informed when we
reach capacity if attempting to complete a request. Econsult will then re-open
the following day.

Administrative staff – we would appreciate your respect and understanding
when contacting the practice as our admin staff will need to ask you questions
about your ailment for the clinician to assess your needs in an appropriate
timescale. The clinician will be sat with the admin team at the time of your call.
Patients may be redirected to other service providers if appropriate. These can
include local pharmacies, LIVI, minor injury units and in more urgent a A&E.

Healthy Living for People with Type 2 Diabetes

If you’ve been diagnosed with type 2 diabetes, managing your condition is important. Healthy Living is a free online NHS service for people living with type 2 diabetes. It provides key information to help you keep well and is clinically-proven to help you control your type 2 diabetes.

If you are over 18 years old and have been diagnosed with type 2 diabetes at any point, you can sign up for the Healthy Living service. If you care for or are a family member of someone living with type 2 diabetes, you can sign up too.

Sign up at www.healthyliving.nhs.uk

North Tyneside Patient Forum Newsletter

This newsletter is produced quarterly for you by members of the Forum’s Communications Working Group.

Please use this link to view the newsletter – NT Newsletter

GP Net Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in this practice in the last full financial year was £108,160 before Tax and National insurance. This is for 1 full time GP, 6 part time GPs and zero locum GPs who worked in the practice for more than six months.

 

Health Checks for Patients Aged 75 & Over

Patients who are 75 and over and have not had an appointment at the practice in the last 12 months can book a Health Check appointment with our Health Care Assistant.

Improving Access to Screening Services for People with a Learning Disability

Some people (such as those with Learning Disabilities) need additional support to access the national screening services such as those for bowel and breast cancer.

Screening is a way of finding and treating changes in your body before they turn into something serious like cancer. 

We want to make sure that you have the information you need to choose if you want to join in with the screening programs.

Your GP will send information about you to the screening programme, so they can offer to help you understand about screening. 

If you want to know more about this, please ask your GP or Practice Manager

Repeat Dispensing –

If you use the same medication regularly, you may be able to benefit from repeat dispensing. This would reduce how often you need to order your prescription. If you would like to see if you can use this service please contact the practice and ask to speak to our Pharmacy team.

NHS Business Services are providing the practice with NHS numbers for patients who may be suitable for electronic repeat dispensing.  This information is obtained from looking at NHS prescriptions. If we think you could benefit from this service, we will contact you to see if you would like to use it. If you would prefer to stay with your usual system for ordering prescriptions that will be fine.

Updated Fair Processing and Privacy Notice

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU General Data Protection Regulations (GDPR).

Please see our updated policy HERE

Primary Care Navigators

Primary Care Navigators (PCNs) are highly trained and experienced members of our Practice staff. They can guide patients to local community groups, services and organisations for support, particularly when you don’t know where else to turn and who to ask. PCNs know many of the people involved with local groups and can help find activities that suit your interests. They can help you to speak to the right people to solve problems with benefits, social services and help around your home, and can also help with housing and repairs.

One of our doctors or nurses may recommend you speak to a Primary Care Navigator or you can simply ask at reception to speak to Pauline.